FAQs

Orders are shipped on a first-come, first-served basis. Once your order is processed, you will receive a confirmation email. When your order ships, you'll receive another email with a tracking number link, allowing you to monitor its progress. A final email will be sent when your order is delivered. Online Tracking If you made your purchase online and created an account, you can check your order status by logging into your account. Email Support You can also track your order by contacting our customer service team at response@mrehouse.com.

Due to current situation in the World, we are experiencing a delay in shipping. Preparation for standard shipping typically takes 1 to 7 business days. Please note that while we handle the preparation and dispatch of your order, we are not responsible for the delivery time. We will provide you with tracking information from the carriers, but the actual delivery time is managed by the shipping carriers. The United States: Deliveries usually take about 1-4 weeks via USPS and depending on the current workload of USPS (but on average takes 15-20 working days) Alaska, Hawaii & APOs: Shipments typically take an additional 3-4 weeks via USPS. Canada: Deliveries usually take about 3-4 weeks via USPS. Australia, New Zealand, Japan: Deliveries usually take about 3-4 weeks. EU orders usually take about 3-20 days. Shipping delays can occur due to high sales volume, epidemics/pandemics, national emergencies, natural disasters, holidays (New Year's, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas).

Email us at response@mrehouse.com

You are responsible for the shipping costs for returning items. These costs are non-refundable. If a refund is issued, return shipping costs will be deducted. For items over $75, consider using a trackable shipping service and/or purchasing shipping insurance to ensure we receive your returned item.

We handle these issues with utmost seriousness and examine each case thoroughly. If you receive products that are expired, incorrect, or missing, please follow these steps: Do not dispose of the products: Retain the products as they are. Take photo proof: Capture clear photos of the affected products. Email us: Send the photos along with your order number to response@mrehouse.com. Our customer service team will review the information and determine the appropriate course of action, which may include replacing the products, issuing a refund, or arranging a return, at our discretion.

If your order is lost during delivery, we will take the following steps: We will file a search application with the postal service. Confirmation of Loss: If it's confirmed that your order is lost, we will resend the order to you at no additional cost, subject to availability. Please contact our customer service team with any concerns about lost deliveries.